Question 1

Do you have any physical stores?

Accepted Answer

Currently we are just online - hoping to be in brick & mortars so you can see and try out our products in person :) Until then, we are happy to serve you through our website 24/7! If you are curious about a piece and would like to learn more about it, please contact us anytime.

Question 2

I need some extra help with my purchase.

Accepted Answer

We are here to help! Please reach out to us by emailing at enso@enso-losangeles.com or through the chat window available at the bottom right corner of our website. You can also send us a DM on our Instagram account @ensolosangeles. We will get back to you as soon as possible - definitely within 48 hours.

Question 3

Is it possible to purchase a single earring instead of a pair?

Accepted Answer

Certain earrings are sold in singles and are marked so. If you have any questions about which earrings are available for purchase in singles, email us at enso@enso-losangeles.com If you lost an earring and looking to complete a pair again, we will do our best to help you.

Question 4

What do I do if my order is defective or I received the wrong order?

Accepted Answer

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to enso@enso-losangeles.com.

Question 5

What are your products made of?

Accepted Answer

We only use the carefully selected natural material for our pieces in order to offer you the best quality. Exact materials associated with each style are listed on their product page.

Question 6

Do you provide warranty?

Accepted Answer

We stand behind our products and warrant that all items will be free from manufacturing defects for 2 years from the date of purchase. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
 
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
 
WHAT IS NOT COVERED
•    Damage resulting from misuse or abuse of merchandise
•    Unauthorized product repairs, modifications or alterations
•    Failure to follow the manufacturer's instructions
•    Loss or theft of the merchandise or damage resulting from loss of any kind
•    Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
•    Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
•    Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
•    Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

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Frequently Asked Questions

which we are hoping to answer for you