Question 1

I want to order a gift but worried that it will not make it on time.

Accepted Answer

Unfortunately, we cannot expedite our production but you can select expedited shipping upon checkout. If you are looking to purchase an item or a set as a gift but concerned that the gift will not make it on time, please email enso@enso-losangeles.com after you place your order to let us know. We will send a personalized email to the gift recipient to notify them that some curated elegance is on its way!

Question 2

Do you ship to PO Boxes?

Accepted Answer

Yes! We can ship it to anywhere just let us know what the address is and some special delivery will be on its way.

Question 3

Do you ship internationally?

Accepted Answer

YES! We do ship outside the United States (except European Union) and we do accept foreign credit cards. Please note that shipping charges, duties and custom fees and any other costs related to international shipping are responsibilities of customers.
 
Unfortunately due to recent changes to custom and tariff requirements by European Union, we currently paused shipments to European Union. (Find out which countries are in European Union: https://europa.eu/european-union/about-eu/countries_en). We are still happy to try our best to help you. Please contact us at enso@enso-losangeles if there is a piece you love but you need to ship it to a country in European Union.
 
Also note that based on your financial institution, a foreign transaction fee could be applied after your purchase is completed. We do not have control over this fee and will not be able to estimate it ahead of time. Please contact your financial institution / credit card provider to confirm.

Question 4

Can I upgrade my shipping after I place my order?

Accepted Answer

We cannot guarantee upgrade the shipping method after an order has been placed but if we have not shipped it yet we can try. Please email us at enso@enso-losangeles.com

Question 5

I'm having problems with the tracking.

Accepted Answer

In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at enso@enso-losangeles.com

Question 6

Am I responsible from custom fees and duties for international shippings?

Accepted Answer

Yes. Price provided at the time of checkout does not include these additional fees as they are dependent on the custom authority of your destination country. These fees could include but not limited to local charges incurred from internation shipping, import duties, customs fees, foreign transaction fees.
 
Please note that even if you return an item, these additional fees will not be refunded as they are not under our control.

Question 7

When will you ship my order?

Accepted Answer

In order to offer a broad selection of items on our website, we do not carry all of our pieces in stock.
All of our pieces  are made-to-order. This means that these items are handmade after you place your order which can take 15-20 days to ship.  If there's a specific date you need your piece by, contact us at enso@enso-losangeles.com and we will do our best for you to receive your piece in time.
We will let you know right away if a rush option and overnight shipping is available for that specific style. Please note that there will be surcharge for rush items and overnight shipping options.
Availability for each piece is noted on its product page, so be sure to shop accordingly.

Question 8

What are the shipping fees?

Accepted Answer

USA - Always free and expedited
Canada - Flat fee of $20 and free for orders above $750
Mexico - Flat fee of $30 and free for orders above $750
UK and Ireland - Flat fee of $20 and free for orders above $1,000
Australia and New Zealand - Flat fee of $55 and free for orders above $1,200
Rest of the World - We would love to make it free but we need to grow just a bit more! For now it is calculated based on where you are so you will be able to see it at the time of checkout
European Union - Unfortunately due to recent changes to custom and tariff requirements by European Union, we currently paused shipments to European Union. (Find out which countries are in European Union: https://europa.eu/european-union/about-eu/countries_en). We are still happy to try our best to help you. Please contact us at enso@enso-losangeles if there is a piece you love but you need to ship it to a country in European Union.

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